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grant@ctas.co.nz
Current Work
•2000 3 Years as a Technical Specialist Team Leader. I have been actively involved in setting up the Telecom Fixed Wireline Network Support Group in Hamilton. This group performs technical support and vendor interface at the highest level, within Telecom NZ Ltd.  Recently, the success of our team has resulted in us being employed by Alcatel where we have been recognised as a key component in the success of the Telecom/Alcatel outsourcing agreement.
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•2003 2 Years as a Network Support Team Leader in Alcatel NZ. Leading a team of specialists managing and supporting Network Platforms, including PSTN, IN, VSP, CMAR and Billing systems that record and deliver CDR’s from those platforms. Continuing to deliver a high level of customer support, automatically processing faults, and providing effective Vendor management.
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•2005 2 Years leading a team of IP experts, supporting the AAPT and NZ IP Networks. This work is based in the Alcatel NZ NOC, and involves the Performance Incident Management of the networks, within the ITIL model that has been adopted in Alcatel NZ. Also during this period of time, I carried through an initiative to implement an ITIL based Fault Management System in the NOC, including L1/L2 and Vendor interfaces. The later part of this role carried through to being the lead technical person involved in implementing a carrier class VoIP Network into the Telecom Network.
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Also, for the last 9 years, I have operated my own company where I carry out a range of computer related activities. The main areas are C/C++, Foxpro, Excel, MS Access VBA, .NET and ASP programming and support. We have contracts with some companies, where we provide ongoing support and development functions. Some of my latest projects have been in .NET and Javascript/VBScript with ASP delivered database systems providing automation and fast centralised internet based systems.
During my career, I have received letters and awards thanking me for specific tasks and achievements. These demonstrate a high level of commitment to my employer and my customers.